The Rule of Incompetence – Featuring TimeWarner


Time Warner

Image via Wikipedia

We’ve experienced aggravating drops in internet access through our high speed line at home recently. Our first attempt to troubleshoot the problem resulted in a 2-hour conversation with a nice person at TimeWarner. After pinging our modem and router, she reported that the cable service to our home was in good working order. She suggested that there may be something amiss with our router, an Apple Airport Extreme.

I took the router for a visit to an Apple technician (a.k.a. “Genius”) and saw with my own eyes that the router worked.

I considered the possibility, then, that I needed a new modem. So off to Best Buy I went. Came home with a Zoom 3.0 Cable Modem. After setting up, my browser generated a message from Time Warner that I needed to follow a simple 3-step procedure: (1) call the number on the screen, (2) give the agent the MAC address for the new modem, (3) launch my browser.

The call lasted two hours and involved four different Time Warner people. The first was unable to help. She forwarded my call to a “modem expert.” Eventually, that person moved me on to a “Tier 3” specialist. He didn’t even know that Zoom sold modems; in fact, he’d never heard of Zoom. He tried to correct my impression that Zoom does make a modem, as I read, no less than three times, exactly what it said on the box and printed materials. When he started getting snarky, I asked to speak to a supervisor. He was obliging . . . sort of.

I was on hold for approximately 30 minutes waiting for the Super. About every 7 minutes, the Tier 3 specialist would come on the line just long enough to say, “It will be just a few more moments.” When the Super joined the call, I mentioned that I had been waiting a half hour. She said that no way had I been waiting that long. So I asked her when she learned of my call. She had just been told and got on the line immediately. So she said. This implied that the specialist before her had deliberately made me wait on the line before telling his Super that I had requested to speak with her. That was a new low in customer service (which, by the way, is advertised as “Turbo-Service” and “Number 1 in Southern California,” on a looped soundtrack you have to endure while you wait for someone to return to the phone).

The Super decided there was something wrong with Time Warner’s line to my house. This would require a visit from one of their traveling technicians, who wouldn’t be able to come to the house until the day after next (which was today).

Meanwhile, at every step in the process, I was urged to use one of Time Warner’s own modems, as if this would eliminate all of my headaches. “Not interested,” I said, countless times.

I asked the Super to explain to me how my modem worked well enough for Time Warner’s set-up window to appear in my browser. Her exact words were, “I’m not going to explain that to you.” Her response to my persistence was to say, “Now you’re not even going to get an appointment with Time Warner.” Moments later she was denying that she ever said that. I asked if she had a supervisor that I could speak to. Silence on the other end. This silence was followed by more silence. So I suspected that she did have a supervisor and was reluctant to put him or her on the phone. I said that she probably was obligated by company policy to put her supervisor on the phone if this was requested by a customer. To which she responded with more silence. I waited. About 30 seconds later, she hung up.

Her name is Jerry, by the way, and she works in the Colorado Springs facility.

I thought this called for a formal complaint—though I doubted that making a complaint would be effectual. I re-dialed the original number, answered by a very friendly and helpful agent who seemed genuinely scandalized by the experience I described. She gave me the phone number for the Office of the President (the President of Time Warner, I naturally assume). She then said, with maximum politeness, “Would you be so kind as to let me try to solve the problem for you?” And her voice communicated real optimism about the prospect of solving the problem.

Alas, even she could not get things working. So she forwarded my call to . . . Tier 3. That’s right. But this time the technician was in Anaheim, CA. The Tier 3 agent was quite confident she could solve the problem. She, at least, had heard of Zoom. My hopes began to rise. In just a few moments, however, she determined that my service level with Time Warner could not accommodate the 3.0 cable modem I had purchased. She recommended the Motorola Surfboard (which I had seen at Best Buy a few hours earlier).

I thanked her, hung up, and checked the clock. 9:15 p.m. Best Buy closed at 9:00.

So the next day I beat a path to Best Buy to exchange the Zoom for a Motorola. No problem.

After making the connections, I was back on the browser, staring in disbelief at the same TimeWarner invite to call a helpful agent for installation.

I made the call.

This poor lady was completely baffled and said I should wait for the tech guy to show up at my house “tomorrow.”

So today I was visited by a Time Warner technician, who also wanted to install one of their own modems. I explained that I wanted to see if my original modem, a Linksys that I’d been using for a couple years, would work. Reluctantly, he gave it a whirl. Voila! It worked.

Amazing.

But the guy also noticed that there was lots of rust and corrosion on the cable connection out at the curb in front of our house. So he cleaned that up.

When he left, I was in business. At least I had an internet link via direct ethernet connection between my laptop and my old modem. I was ready to try the system with my wireless router. The TimeWarner tech assured me it would work and got out of there as fast as he could.

I made the connections, held my breath, and . . . it works!

Now I can blog again. I can rent movies using my Apple TV.

* * *

Yesterday I happened across a passage from Tom Morris’s book True Success.

The world actually most often seems to be filled with plain old incompetence, punctuated here and there by a somewhat higher state of mediocrity.

I confess that I have a sense of entitlement to good service when I pay for it. But this consists in having unrealistic expectations. Unrealistic expectations lead inevitably to disappointment, and disappointment can lead to all sorts of nasty things.

Rational-emotive therapy advises an adjustment in expectations. I get that.

But if we adjust our expectations to match reality, why do we even bother with time-saving technology . . . like high-speed internet service?

While you’re pondering that, I have a call to make.

Now, where is that phone number for the President’s office?

Nuke Media Distortion with Facts—What to Believe about the Dangers of Japan’s Nuclear Reactors


Are you good at believing the things you believe? That’s my motto. So what are we supposed to believe about the danger of nuclear radiation following Japan’s recent 9.0 earthquake and damage to nuclear reactors at two locations?

Satellite view of Fukushima Daiichi Nuclear Power Plant

First, why we need to know what is happening:

  • We care about the safety of the Japanese people.
  • We care about the safety about the world population.
  • We care about radiation drift toward North America.
  • We have energy needs that may be met with new reactors in the U.S., but only if they’re safe.

Second, why the mainstream media cannot be trusted for knowledge of what is happening:

  • The media are prone to sensationalize the “news” in order to boost their ratings.
  • The media have a liberal bias, which is already heavily invested in opposition to nuclear energy.
  • The media have no idea what a reactor is, how one works, and what terms mean when used to described behavior at a nuclear plant (e.g., “meltdown).
  • The media, even if they try for “balanced coverage” by “experts” with opposing views, are as likely to get crackpots having their own meltdown over what’s happening in Japan.

Third, the only way to nuke media distortion (whether deliberate or not) is with facts and critical reflection.

For facts, the internet is probably your best guide.

The most valuable report I’ve read so far comes from Dr. Josef Oehman, a research scientist in mechanical engineering and engineering systems at MIT. Read his analysis “Why I am not worried about Japan’s nuclear reactors”. The cost of being well-informed is the effort of becoming informed. Oehman’s article is lengthy, but accessible. You can settle for sound bytes or get the facts in clear and cogent detail.

Oehman captures the threat level with this advice:

If you were sitting on top of the plants’ chimney when they were venting, you should probably give up smoking to return to your former life expectancy.

I’ve started following Oehman on Twitter.

Of course, you want more than one doctor’s opinion. So switch off your TV and search out other reliable sources of real information. If you must monitor the TV coverage, be sure to note the names of specialists and experts who are interviewed, find out who they work for, and examine their credentials.

And listen carefully to the naive questions the journalists are asking. Watch for their own off-hand comments and simplistic reactions. Last night I watched Geraldo interview specialists about the news out of Japan. Geraldo marveled with near-panic that engineers had resorted to flooding their reactors with sea water in order to cool the over-heated reactors. Apparently he didn’t know that this is backup protocol when disaster strikes. (See the article by Oehman.)

Critics of nuclear energy will be sorely tempted to make good use of the disaster in Japan. But this could backfire on them if it turns out that the 9.0 earthquake demonstrates the safety and viability of nuclear power plants, even when disaster strikes.

Time will tell.

Amazon Deal on iHome iH51


I don’t have an iHome. I’ve never used one. But it looks like a good device for producing quality sound from an iPhone or iPod and for use as a pleasant alarm clock. The iH51 is on a 47% discount for the next few hours at Amazon here, as long as they last.

Do you recommend this device?

I guess it’s possible that the i51 is about to be replaced by a new model. And that would raise questions about compatibility with the very latest Apple iTunes units, or forthcoming iPhones, iPods, and iPads.

For a 2008 review of the iH51, check this post at iLounge.

From the Kindle to the iPad?


various e-book readers. From right to left iPa...

Image via Wikipedia

I have a first-generation Kindle and have written about it here before. I bought it when I was about to travel overseas and wanted the convenience of carrying lots of interesting reading without packing any books.

Things have changed pretty dramatically since then. The $400 Kindle of that day has been superseded by the $139 basic Kindle of today. And now there are other models to choose from, featuring 3G and a choice of screen sizes. For details, click here.

Kindle stills rules the world of e-Book technology. But it’s met with vigorous competition. Its greatest competition is the Apple iPad. And the main reason for that is that the iPad is so much more than an e-Book reader.

So I’ve come to the point where I’m tempted to upgrade my Kindle, or else switch over to the iPad. Now’s a good time since Kindle has improved its device, lowered the price point, and garnered my support based on a happy experience. On the other hand, Apple is about to release its iPad 2, and there are rumors of a September release of an iPad 3. (I’ve learned to wait for 2nd-generation products from Apple.) One way or the other, I feel ready to retire my original Kindle—though there’s nothing wrong with it.

If I’ve settled the question of whether to upgrade, I’m not yet settled about which upgrade to go with. I truly like the Kindle and I know I’d like the new versions even better. But what about the iPad? I’m an Apple fan who uses a Powerbook Pro, an iMac, and an iPhone. Why not an iPad, then? It’s far more versatile than a Kindle, and is nearly as compact.

Here’s the best case I can make for sticking with the Kindle and simply upgrading to its latest model:

  1. It has a more attractive price point.
  2. For reading books and documents, the Kindle is still a superior experience. It uses electronic ink technology that is easy on the eyes under all reading conditions.
  3. The iPad is no use for outdoors. The bright natural light washes out the screen. Not so for the Kindle.
  4. The Kindle is very light-weight and compact.
  5. The Kindle battery will hold a charge for an impressive length of time. Not so for the iPad.

Here’s the case for an iPad instead:

  1. For a few more dollars than it costs for the 9-inch Kindle, you get the full versatility of the iPad, with all of its countless apps.
  2. The iPad is good for reading at night, since it’s backlit.
  3. E-books on the iPad can be marked more quickly and conveniently.

Here are the reasons why I lean toward getting both, a new Kindle and the iPad (when it’s been refreshed):

  1. For most reading, I would prefer the Kindle. I do a lot of reading, and I like the convenience of being able to read while on the go. For regular reading that doesn’t require extensive note-taking and highlighting, the kindle is my first choice.
  2. For reading that requires mark-ups, the iPad seems the obvious choice.
  3. While I don’t actually need all the features of an iPad, it would be an improvement over my iPhone for on-the-go email, internet look-ups, working on presentations, etc. I might be able to leave my laptop at home when I travel.
  4. I could justify the added cost of an iPad if Dianne would be interested in using it, too.

The outlay of cash would be greater, of course. So the advantages of a dual approach have to be weighed against the combined price of a new Kindle and an iPad.

But which iPad? If iPad 2 is about to come out in the next few weeks, but an iPad 3 is slated for release as early as September, should I wait it out?

Here are some reasons to jump into the iPad with version 2:

  1. There’s really no telling for sure whether an iPad 3 will come out so soon.
  2. There’s no telling what an iPad 3 will cost if and when it’s released. The iPad 2 is supposed to be priced about like the current iPad.
  3. iPad 2 features may be perfectly adequate for my purposes.
  4. Technology becomes obsolete so quickly that waiting for the iPad 3 probably wouldn’t mean that I would be using a device with a longer shelf life if I waited and got the 3.

Maybe you can help me with this decision. Have you decided between a Kindle and an iPad? How did you make up your mind? Are you happy with your decision? Do you have both? If so, do you use both?

Permanently Lost in Digital Reality?


Technology addiction is a serious affliction today. But how serious?

Matt Richtel, writing for The New York Times, examines the possibility that the brains of today’s young people are being wired to function differently, if not better, than the brains of all previous generations of humanity. The critical difference is the use of technology to process information. His article “Growing Up Digital, Wired for Distraction” makes a convincing case. And the picture he paints isn’t uniformly attractive.

I recommend Richtel’s article to parents, educators, and even teenagers. If teenagers can read to the end of the article and comprehend its basic message, then things may not be as dire as they seem.

Matt Richtel’s website.

Mophie Has Improved My Relationship with My iPhone


Much as I’ve enjoyed using my iPhone for the past 18 months, the comparatively brief battery life has often proved inconvenient for me. I use my phone enough to require a re-charge every night. And there are days, especially when I’m traveling, that require an additional boost before the end of the day. Sometimes it’s enough to use the car adapter while driving. But that’s a slower process and not always what’s really needed. And when I’m hoofing it, using the car adapter is not an option.

I recently returned from a two-week speaking tour that took me to Pittsburgh, Puebla Mexico, and Atlanta. In preparation for my trip, I researched technology that extends the life of an iPhone battery between charges. Thankfully, I discovered the Mophie.

The Mophie Juice Pack Air Case and Rechargeable Battery for iPhone is pretty slick. It comes in two parts that slide onto the ends of the iPhone. The bottom portion plugs into the iPhone’s power port and has a small, inconspicuous on-off switch. The Mophie provides protection for the iPhone while supplementing the iPhone’s battery with an additional battery. If the Mophie switch is on, its battery is used first. If the switch is off, the iPhone battery is used in the usual way. When the iPhone battery runs low, switching the Mophie to on begins recharging the iPhone. The phone works during the charging process. And it’s easy to tell how much charge is left in the Mophie battery, since an indicator lights up on the back when a small button, flush with the case, is pressed.

The Mophie never has to be removed from the iPhone. Both can be charged at the same time, using either the outlet cord or the USB cord to your laptop.

I was initially reluctant to buy this gizmo because of its price of about $80. Having used the Mophie for two weeks while traveling nationally and internationally, I’m happy to say that I have no regrets. Throughout my journey, I was relieved to have the additional battery life, and to know that it would last me to the end of a long day of frequent use.

If you think this might be the solution to your own needs for extended battery life on your iPhone, I encourage you to check it out at Amazon here.

Reviews:

There’s an excellent review of the Mophie at iPhone Spies.

Twitter Tip for November 16, 2010


http://mobile.twitter.com/statuses/4398283879354369/compose_reply

Using “Google Sites” for a Course Project


Image representing Google as depicted in Crunc...

Image via CrunchBase

Today TOMD73’s blog has a post that explores the possibility of using blog assignments as part of a course.

I did something very like this with a class of about 75 university students, mostly juniors and sophomores.

Instead of calling it a blog, I called it a website. I had all of them use the Google website app so that (1) everyone was required to follow the same steps and (2) they could very easily create access to each other without “going public.”

With so many students, I formed the group into teams. Students would comment on the websites of those in their team. I gave very specific instructions about the kinds of comments they were to make, and explained that the quality of their comments would be a variable in their final grade evaluation.

Building a website of 5-7 linked pages was the major course project. Students could select their own topics, with two provisos: (1) the topic had to be related to the course topic; (2) I had to approve their selection.

Class met weekly. Each week students were given a series of steps to be completed by the next class period. These steps moved them gradually to completion of their website projects by the end of the semester.

The course was a philosophy of religion course for non-philosophy majors, with special focus on the New Atheism.

Many of the students produced excellent websites that they could be proud to make available to the public.

On the whole, I was pleased with the results. Most difficulties related to the size of the class. This type of assignment would have been much easier for me to manage with fewer students.

Here are some of the more significant challenges I encountered:

  1. Mastering the technology so that I knew what I was asking of the students and so that I could explain it to even the most technologically timid.
  2. Getting teams to work with so many students. There was considerable troubleshooting early on while students were learning the steps to get up and running. But more important, some students simply didn’t participate. I hadn’t counted on this since they were required to. This complicated things for the conscientious students, since part of their assignment was to respond to the comments they received.
  3. Helping the students work within a template of 5-7 pages that would do justice to their topics. Creating website pages differs from writing a paper. Developing and linking ideas is handled differently. Ideally, a decision to create a website rather than to write a paper should be grounded in the conviction that a website better serves the purposes of the project—especially because of the way material can be packaged (e.g., audio and visual tools can be included, and convenient links to other valuable items can be made).
  4. This project required more assistance from me than many other assignments. The student-teacher ratio made this a challenge. But one advantage is that I did get better acquainted with many of the students.
  5. Grading these assignments proved to be time intensive. This isn’t a bad thing. But you need to expect this when planning a course that includes this type of project.

Would I do it again? Absolutely! It would be much easier the next time around. But it has to be the right kind of course for this to count as a suitable assignment. I especially like it that students that have excelled have something to offer the rest of the world the moment the course is over!

Heads-up on iPhone’s Upcoming 4.0 Release


Summer is looming and so is Apple’s iPhone OS upgrade. Read more of this post

iPhone Accessory Favorites


In a few weeks my iPhone will be a year old. I have no regrets. The same phone gets better every day with new and tempting apps.

I wonder, though, about accessories: cases, headsets, stands, speakers, car chargers, styluses, screen protectors, arm bands, car mounts, bicycle mounts, replacement batteries, battery boosters/backups, car kits for FM radio, and all the rest.

We iPhone users like the versatility of our gear. And we like telling others about what works for us. So how about it, what are your accessory favorites? What have you found that works well for you and is worth the money?

Please post your ideas in the comments box . . .

iPhone App: Gas Cubby


An iphone application that I now use frequently is Gas Cubby 2.1. This app is convenient for tracking fuel consumption and maintenance for any number of vehicles. Records can be synced for computer backup. Entries can be sorted by date or cost amount, in ascending or descending order.

MPG can be recorded using US, UK, Canada, or Imperial standards. Fuel usage can also be measured in liters, by miles or kilometers.

Vehicle set-up is simple. A separate file is created for each vehicle, including VIN, plate number, insurance policy, year, make and model, tire size and pressure. Oil changes, windshield wiper replacements, and battery installations, for example, are recorded by their dates on the vehicle information “page.”

Entries are recorded in two main categories: fuel and service (or maintenance). For each entry there are fields to complete as desired. Fuel consumption for each re-fill is calculated automatically and cumulatively. Entries for service or maintenance permit recording of date, odometer reading, cost, a checklist of service items (which can be customized), location where service was done, tags, payment type, and any notes that might be useful for future reference. Once the data is entered, a clean page is created showing all the data in a neat and well-organized format.

The application also permits easy searches for specific items or categories of items. Gas Cubby supports service reminders, with the option of showing badges for these.

This is an all-purpose record-keeping app for the automobile owner or operator. After reviewing several applications, and experimenting with stand-alone fuel usage apps, this is the app I’ve settled on and recommend to others.

A complete user manual is available online. For full details, go here.

See also Trip Cubby, app for recording mileage.

Why We Fight: A Film Discussion Guide


Why We Fight is a documentary film directed by Eugene Jarecki. According to the DVD cover, this film “launches a nonpartisan inquiry into the forces—political, economic, and ideological—that drive America to fight.” Why We Fight was awarded the Grand Jury Prize at the Sundance Film Festival in 2005.

I’ve screened this film in my course on “Faith, Film and Philosophy.” Here are the discussion questions I developed for use in discussing this film: Read more of this post

Christmas Quote—Do You Know What You Want for Christmas?


“There are things you don’t ask for because you know you can’t have them, and then there are things so far outside the realm of possibility, it would never even occur to you to want them.”

—Fred to Lauren, in the short story “Miracle,” by Connie Willis

Writing Tips: The Moleskine Method, Part 2


In the previous entry, I introduced the Moleskine, describing its features and plugging it to writers who are on the go or need help with organization. In this entry I explain why I think writers should get comfortable with writing in longhand—a skill that’s required if you’re to make use of what I will now call “The Moleskine method.” Read more of this post

First Report on Using the iPhone


Today I received a comment at a different post asking what I think about the iPhone now that I’ve been using it for a few weeks. Here’s my reply.

Almost daily I’m amazed by the iPhone. I never used a cell phone for email before owning an iPhone. It’s a breeze. Text messaging has a cool and pleasing look, and message history person-to-person stays in your stream until you clear it (like Apple Chat application). (Unlimited text messaging with AT&T costs $5 a month.) The Safari browser is incredibly stable and quick, using the network options on the iPhone. And, of course, there’s the ease of syncing iPhone apps and their databases with their corresponding apps on my Apple laptop.

The truly remarkable thing about the iPhone is its power to run applications designed for virtually every purpose. As one of my colleagues told me after I flipped for the iPhone, “iPhone users size each other up based on the applications they have downloaded to their iPhones.” I’ve discovered there’s a little (sometimes large) community of enthusiasts for specific applications. It’s like you join a club and make new friends simply for having such a little thing in common. And I have to admit, it’s pretty satisfying when, (a) you ask someone if they have some application, A, and they say no, then (b) they watch your quick demo of A on your phone and confirm the “Wow!” factor with their own exclamations, and (c) they start searching to download A on their own iPhones. Yep. I’ve had this happen. Always makes me feel my app choice was “right.”

Speaking of apps, here are the ones I have on my phone as of this moment:

(1) First screen (left to right, top to bottom): Things, iCal (standard), Google Calendar, Camera (standard), Settings (standard), TripCase, Packing, Maps (standard), Clock (standard), Stocks, Weather (standard), Quickvoice, Text (standard), iTunes (standard), Notes (standard), WunderRadio

(2) Screen two: SplashID, Calculator (standard), Corkboard (standard), iTweet 2, Photos (standard), Fast Web, App Store (standard), AppSniper, link to home page on my laptop browser, Pandora, AOL Radio, Contacts (standard), iFitness, Fandango

(3) Screen three: iPhoneHome, iLounge, iPhoneApplication List, iPhone Widget List, Widgeteria, Wordress link, PocketExpress

(4) Screen four: White Pages, Yellow Pages, IMDb link, iCafe, iPhone Freak, WOWIO, Tor.com, Memoware, WebScription, Biola Portal link, Night Stand, YouTube (standard)

(5) Screen five: Alarm System, Equate, Quip, Eye Security, KitchenCafe, iRuler, Google Earth

(6) Screen six: Stanza, WordBook, WordBreaker, Dictionary, eReader, Classics, 3000Facts, History

(7) Screen seven: Travel, Urbanspoon, Park Maps

(8) Screen eight: iTakeCredit, Daily Finance

(9) Screen nine: FlightControl

Many of these “apps” are links to online services or web pages, which are launched when you select the app. Notice that I have nine screens. The first screen utilizes all the screen space available, with the maximum of 16 apps visible (four across and four down). Other screens show fewer apps. This is because I’ve organized my apps into broad categories or themes, and separated them by placing them on screens by theme. I discovered this possibility quite by accident. But it’s very handy. (There’s lots about the power and versatility of the iPhone that you learn simply through use. I’ve also perused three or four books devoted to iPhone use and discovered a handful of useful tips I probably wouldn’t know about otherwise. For example, holding down the caps key—a metaphor for keeping your finger on the shift “key” on the keypad—and sliding it to a letter of the alphabet capitalizes the letter. This is convenient when you want to cap a word in the middle of some text, for instance. Simple trick, but very handy.)

Some of the apps are iPhone versions of applications I’ve been using consistently on my laptop (Things and Splash ID, for example). I haven’t used all of the apps I’ve listed. The ones I use the most are: everything on the first screen plus Splash ID, Fast Web, App Store, AppSniper, Fandango (used it last night to find a movie and location while on the road), and FlightControl.

FlightControl is the only game app I mess with. You get addicted to landing airplanes and helicopters. I enjoy recommending this one to people (especially guys) because they have all liked it so much. I’ve found that if there’s someone in a small group who isn’t interacting and looks bored, I can launch this app, hand it to them, and watch them come to life.

It’s easy to move apps around onscreen and from screen to screen. So in recent days I’ve had two travel-related apps on the home screen: TripCase and Packing. This is because I have a trip to St. Louis this weekend. When I return home, I’ll move these apps to the screen reserved for travel apps. TripCase stores my flight itinerary and tracks any changes in flight schedule, keeps me posted, and sends the same information to designated “followers” (e.g., anyone meeting me at the airport). TripCase has other features I’m not using for this trip. Packing is a database app that keeps a master packing list arranged in categories, and any specialized packing lists I create for specific trips or kinds of travel. I’ve created a packing list for St. Louis, so that everything I take with me is included. I’ve kept list like this on my laptop until now. This app puts everything at much more convenient disposal. And I’ve often wished I had a list I could consult before returning home to make sure I don’t leave anything behind.

I haven’t actually used FastWeb so much yet. But it speeds of web surfing on the iPhone without launching Safari. Fandando speaks for itself. AppSniper is great for tracking applications you have discovered but haven’t purchased, and for being notified when the price on those apps is lowered.

Every phone is fully customized by the configuration of apps.

Are you convinced yet?

***

Thanks, Tim, for asking the question that prompted this post!

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